Returns & Refunds

Customers may return eligible Products to ProBuild Hardware Ermelo subject to the following conditions:

• the Product must be returned within a reasonable period;
• the Product must be accompanied by the original invoice, till slip, or proof of purchase;
• the Product must be unused, undamaged, and in its original packaging where reasonably possible;
• all accessories, manuals, and components must accompany the returned Product.

The following Products may not be eligible for return unless defective or required by law:

• specially ordered items;
• cut-to-size materials;
• mixed paint or tinted products;
• cement or products affected by moisture;
• installed or used Products;
• damaged Products caused by misuse, negligence, or improper handling.

Returns may be inspected by ProBuild prior to approval of any refund, repair, replacement, or exchange.
ProBuild reserves the right to refuse returns that do not comply with this Policy or the CPA.

DEFECTIVE OR DAMAGED PRODUCTS

• Customers are encouraged to inspect all Products upon collection or delivery.
• If a Product is defective, damaged, incomplete, or materially incorrect, the customer must notify ProBuild as soon as reasonably possible.
• In accordance with the CPA, customers may be entitled to repair, replacement, or refund where Products are defective or fail to meet acceptable quality standards.
• ProBuild may require reasonable proof of the defect before processing a claim.

REFUNDS
Approved refunds will be processed for the amount paid by the customer less:

• delivery costs already incurred;
• applicable cancellation fees permitted by law;
• costs associated with damaged or missing packaging or components where applicable.

Refunds will be processed using the original payment method wherever reasonably possible, including:

• cash purchases refunded in cash (subject to cash handling limits);
• card payments refunded to the original card;
• EFT payments refunded to the originating bank account;
• trade account payments credited back to the applicable account.

EFT refunds are subject to banking verification procedures.
Refund processing may take up to 7 (seven) business days depending on banking institutions and verification requirements.
ProBuild reserves the right, at its discretion and subject to applicable law, to limit cash refunds.